Van Buren Township

Public Safety Dispatcher

Description :

Salary Range: $46,126


  • Life Ins., Health Dental & Vision Insurance
  • MERS DB Pension Plan
  • Paid vacation, compensation time, sick and personal leave
  • Uniforms/Equipment Provided
  • 12 hour shifts (84 hours per pay period)

The Charter Township of Van Buren, Michigan is seeking a qualified individual to fill the position of Public Safety Dispatcher. The list of job requirements, duties, responsibilities and other abilities are meant to be representative and not all encompassing. 

Essential Job Functions, Duties and Responsibilities

An employee in this position may be called upon to perform any or all of the following essential job functions, duties and responsibilities.  These examples are intended to describe the general nature and level of work to be performed by an employee assigned this classification and are not to be construed as an exhaustive list of all job duties performed in this position.

  • Operate Police, Fire, and EMS radio console, telephone, and computer equipment
  • Receive emergency and non-emergency complaints via the telephone from the public regarding crime, medical emergencies or other public safety hazards and issues
  • Determine the nature of the call and the appropriate public safety response required
  • Dispatch and disseminate information to Police, Fire and EMS units
  • Monitor Police, Fire, and EMS radio channels to maintain unit location information and status, to receive information from public safety units, and to disseminate further information to public safety units
  • Monitor broadcast or receive information on the Intercity and Statewide radio channels
  • Broadcast information to Police, Fire, and EMS units concerning potential safety hazards/dangers, and LEIN/NCIC information
  • Maintain control of all phone calls received and transmissions made on the radio in a calm, collective manner
  • Record information as received into the computer while talking on the phone, answering radio transmissions, or by a verbal directive from a colleague
  • Broadcast information to and from other public safety agencies via the radio and computer
  • Report all computer, telephone, radio equipment failures to appropriate personnel
  • During computer equipment failures, use and maintain handwritten radio and computer logs
  • Coordinate and/or request Automatic Aid or Mutual Aid with other public safety agencies for Police, Fire or EMS emergencies
  • Coordinate and/or request other necessary resources needed for Police, Fire, or EMS emergencies from other City departments, utility companies, tow companies, private ambulance companies, or their needed services
  • Maintain up-to-date knowledge of all Van Buren Twp Police Department Policies, Procedures, Rules, Regulation, General Orders, and miscellaneous directives
  • Enter, modify, cancel and file all LEIN/NCIC data received according to CJOS policies
  • Maintain up-to-date knowledge of all information pertinent to the LEIN/NCIC/SOS computer system
  • Provide training assistance to new Public Safety Dispatchers hired
  • Monitor closed circuit televisions for the Van Buren Twp Public Safety and Township Hall
  • Test monthly and activate (when needed) the Emergency Weather Warning System
  • Activate, update, and cancel NIXLE and SMART messages
  • Maintain and update all dispatch resource material and information

Required Knowledge, Skills, Abilities and Minimum Qualifications

The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions, duties and responsibilities of the position.

  • Must be 18 years of age
  • Must be a U.S. citizen
  • Must have High School Diploma
  • Ability to read, write, speak, and hear the English language clearly and distinctly                  
  • Must pass the interview process
  • Must pass drug screen, physical, psychiatric exam
  • Must be able to successfully pass an extensive background investigation
  • Must be able to work rotating shifts, weekends and holidays and overtime shifts
  • Ability to use computers with demonstrated speed (35-40 wpm) and accuracy in data entry
  • Ability to use basic office equipment (fax machine, calculator, copier, and telephone)
  • Ability to maintain accurate records and reports
  • Ability to read maps and understand geographical directions (i.e. north, south, east and west)
  • Ability to remain calm and communicate with emotional persons to elicit the proper information needed
  • Reasonable related work experience, which would indicate dependability, maturity and the ability to exercise good judgement 
  • No felony charges or disqualifying misdemeanor charges


  • Module 1 certification (40 hour Basic Public Safety Telecommunicator Course) as required by the State of Michigan
  • Knowledge of the geography for our service area (Van Buren Twp and Belleville City)
  • Knowledge of LEIN, NCIC, SOS, CAD and other Public Safety related computer functions
  • 2 or more years of previous experience as a Public Safety Dispatcher

Special Requirements:

  • Must successfully complete the Van Buren Communications Training Program
  • Must have dependable transportation methods
  • Must be capable of learning and performing LEIN, NCIC and other computer functions
  • Must be able to travel to attend required training for Module 2 and Module 3 and certifications as required by the State of Michigan
  • Ability to follow oral and written instructions
  • Ability to demonstrate humility, tact and diligence in day to day operation
  • Ability to demonstrate responsibility by receiving, assimilating, and recording information accurately, and to respond correctly and efficiently
  • Ability to communicate effectively with appropriate emergency service agencies without hesitation
  • Ability to problem solve and multi-task
  • Ability to follow directives and work without close supervision
  • Ability to serve the public, co-workers, and other agency/department personnel in a courteous manner

Physical Abilities and Work Environment

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office environment with some travel to different sites; when visiting parks or construction sites the incumbent may be required to walk on uneven and slippery surfaces, be exposed to all weather conditions, dust and pollen, and mechanical hazards such as construction equipment; incumbents may be required to work extended hours including evenings and weekends and may be required to travel outside Township boundaries to attend meetings. Must be able to ride in a patrol car or other emergency service vehicles on occasion.

Must be able to sit for long periods of time.

 Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction.Must be able to hear persons talking in normal conversation fifteen feet away or on a telephone

Contact :

Please submit a cover letter, resume, application and Background Packet to:

Deadline for Applying : Open until filled