If you’re still having issues you can contact the Michigan Public Service Commission (MPSC) to help resolve the issue:
Call 1-800-292-9555. If you are connected to the voicemail, please leave a detailed message including your full name, call back number, billing address, and the nature of your complaint. Staff will respond to your complaint as soon as possible.
OR Submit your complaint online at Michigan.gov/mpsc.
OR submit your inquiry or complaint in writing to us at the following address:
Michigan Public Service Commission
Attn: Video Franchising
P.O. Box 30221
Lansing, Michigan 48909